Your consultant will be available 08:00-18:00 GMT+00, Monday through Friday, except on bank holidays, and company breaks, all of which will be communicated prior.
You will receive weekly status updates that include what was done, what's next, and whether your initiatives are on schedule.
For straightforward questions (e.g. list of potential vendors) asked before 13:00 GMT+00, you can expect answers the same day.
For more complex questions (e.g. policy changes) asked before 13:00pm GMT+00, you can expect a response the same day indicating an estimated timeline for an answer or completion.
Tasks that require a technical implementation, such as development tasks, architecture documents or security assessments, you can expect a proposed scope including definition of done, requirements, non-requirements, and relevant delivery milestones, within 24-48 hours.